한샘글로벌은 본사와 각 해외 지사간의 밀접한 교류로 글로벌 현지화 고객사에 일체화된 품질와 서비스를 제공하고 있습니다. 이번에는 한샘글로벌 베트남 법인 실무자들을 위한 생산성 향상, 고객만족과 대응법 등을 본사 사례, 한국 사례를 가지고 교육하고 베트남에서의 전략을 공유하고 왔습니다. 베트남 법인 직원들의 호응이 매우 좋았고 많이 배우는 시간이 되었다고 합니다. 자세한 내용은 아래 영문 블로그 글로 확인해 보세요.
Hi there! I’m Hang Nguyen. You may not have heard of me before, but I’m excited to write my first-ever blog post for our company’s website. I’ll share all the juicy details about a recent visit from a very special guest.
Are you ready to meet Mr. Seo Geun Hai? He’s the Director from our parent company, Hansem Korea, and he recently visited our team here in Hansem Vietnam. His mission? To meet and greet our amazing staff and assess how we’ve been doing over the years.
But that’s not all. During his two-week stay, Mr. Seo generously shared his knowledge and expertise through four fantastic training sessions. And guess what? I was lucky enough to attend each one!
Stay tuned if you’re curious about what went down during Mr. Seo’s visit. I’ll share all the fun and informative details in today’s blog post. So, grab a cup of coffee, and let’s get started!
Guideline to Customers’ Satisfaction
Meeting Mr. Seo Geun Hai was an incredible experience, and I must admit that I was a bit nervous before the first training session began. However, Mr. Seo Geun Hai was not what I had imagined. He was incredibly approachable and friendly.
During the first session, Mr. Seo introduced us to the concepts of client satisfaction (만족) and gratefulness (감동) towards our service. He shared practical examples of how we can leave a lasting impression on our clients by being enthusiastic about communicating with them.
The training section was helpful to me, and it gave me new insight as a PM. His insights inspired me, and I can’t wait to apply these concepts to my work. Receiving feedback from clients used to make me anxious as it was difficult to anticipate what they might say. But thanks to Mr. Seo Geun Hai’s training, I now understand the value of client feedback, whether it’s positive or negative. By actively seeking feedback, we demonstrate our commitment to improving our services and making our clients happy. This dedication to excellence sets us apart and builds lasting relationships with our clients.
Errors and Complaints – Thorough Response to Customers
Moving on to the next day, Mr. Seo Geun Hai continued to share his experience on how we should respond to negative feedback from clients. As someone with a long history of working in partnership with one of our biggest clients, Mr. Seo Geun Hai understands the nature of our job. He has excellent experience in dealing with different situations.
One of the key takeaways from his training was the importance of maintaining a professional, polite, and friendly demeanor when handling problems. One “I’m sorry” will take us farther than making excuses for our errors and mistakes. Mr. Seo also encouraged us to carefully analyze the problem and develop a feasible and reasonable solution to the client’s requirements to maintain strong relationships with our partners.
KPI and Working life’s Goals & Purpose
In the final two sections of his training, Mr. Seo Geun Hai shared some insights on how to cope with the stress and challenges of office life. Office life can be more stressful than you realize, whether because of the KPI we find hard to achieve or the issue we couldn’t find a way out of. One way to help us, suggested by Mr. Seo Geun Hai, is to adopt an owner’s mindset (주인의식), which means that you should think of the work you’re doing is beneficial to you. He emphasized the importance of taking ownership of our work and thinking of it as something that benefits us. This mindset helps us stay motivated and take responsibility for our actions individually and as a team.
Another valuable lesson I learned was the power of gratitude. It’s easy to get caught up in the daily grind and forget about the good things we have in life. Mr. Seo Geun Hai encouraged us to take a moment to reflect on what we are grateful for, whether it’s our job, our colleagues, or our personal life. By cultivating gratitude, we can shift our mindset and approach our work more positively. Have you ever felt grateful for your company? Or even your life? Honestly, the feeling isn’t always there, but when I think about it, I feel thankful for having a stable job and an income to live my life. Maybe not to the fullest, but I can keep myself full – not hungry. And I’m grateful for that!
Two weeks flew by quickly; before we knew it, it was time to bid farewell to Mr. Seo Geun Hai. During his final training section, he shared that this would be his last year at Hansem Korea, and he would be retiring at the end of this year. I think everyone felt a tinge of sadness upon hearing the news. Mr. Seo Geun Hai’s enthusiasm during the training and his remarkable experience in the company left a lasting impression on all of us. It was truly an honor to meet and listen to his inspiring stories. I believe everyone gained a great deal from his training sessions, and we will surely miss his presence at Hansem Korea.
As we bid farewell to Mr. Seo Geun Hai, we cannot help but express our utmost gratitude for sharing his experience and giving us countless compliments. His visit has left a lasting impact on us, inspiring and motivating us to continue striving for excellence in everything we do.
We wish him all the best in his retirement, and we will forever cherish the memories of his visit. Through his guidance, we have showcased our abilities in handling different projects and performing like true professionals, as Mr. Seo Geun Hai noted.
We are thrilled to continue building on the success of his visit and strengthening our partnership with Hansem Korea in the years to come. Thank you, Mr. Seo Geun Hai, for everything.