With the advent of the digital age, the importance of information security is becoming increasingly paramount. Especially for companies providing manual development and translation services, protecting sensitive customer data is essential. ISO/IEC 27001 is an international standard for information security management, demonstrating how companies are systematizing information protection. Let’s explore how Hansem Global utilizes this standard certification.

International Standard ISO/IEC 27001

Initially, ISO 27001 was a standard defined by ISO for Information Security Management Systems (ISMS). However, there was a lack of collaboration between ISO, which develops international standards, and IEC, which develops ICT-related international standards. To strengthen cooperation between these two organizations, the standard name was changed to ISO/IEC 27001.

ISO/IEC 27001 contains guidelines for establishing, monitoring, and improving Information Security Management Systems (ISMS). These are a set of policies aimed at protecting and managing sensitive information such as intellectual property, personal data, and other sensitive information of enterprises.

ISO/IEC 27001 provides guidelines for organizations to effectively protect and manage information assets. These guidelines consist of the following key components:

• Information Security Policy
  Defines the overall direction and objectives for information protection within the organization. It documents and implements the organization’s policies and practices and clarifies the roles and responsibilities of management and employees regarding information security.
• Risk Assessment and Treatment
  Identifies and evaluates risks to information assets and establishes appropriate response measures. Risk management should be an ongoing process.
• Implementation of Information Security Controls
  Implements and operates information security measures as responses to risks.
• Monitoring and Review
  Monitors the performance of ISMS and identifies opportunities for improvement through regular reviews.
• Continuous Improvement
  Plans and executes measures to improve the effectiveness and efficiency of ISMS.

This standard is particularly essential in industries where data security is critical, such as legal, life sciences, IT and technology, automotive, and manufacturing. These standards play a vital role in ensuring that companies handle customer data securely and protect it from external threats.

International Standard ISO/IEC 27001 and the Relationship with Service Quality

The outlook for data security is expected to continue to increase in importance. In modern society, with the advancement of digital technology, large amounts of data are being generated and shared, highlighting the growing importance of data security.

When selecting a translation company, it is important to choose one that has obtained ISO/IEC 27001 certification to ensure reliability and security in information security. This is particularly crucial for translations involving sensitive information such as legal documents, patents, medical records, and technical manuals. By working with an ISO 27001-certified service provider, clients benefit from:

• Risk Management
  Helps reduce the risk of theft or damage to specific information by managing who within the organization can access it.
• Information Security
  Includes detailed information management protocols that describe how specific data is processed and transmitted.
• Business Continuity
  To comply with the 27001 regulations, service providers must continually test and improve their ISMS. This helps prevent data breaches that could affect core business functions.

International Standard ISO/IEC27001 Certification and Hansem Global 

In 2019, Hansem Global became the first in the domestic language services industry to obtain ISO/IEC 27001 certification. ISO/IEC 27001 certification evaluates whether a company meets 114 control requirements across 14 areas related to customer and company data security. Hansem Global was recognized by an accredited institution for executing effective security policies to respond to information leaks, hacking, and internal and external security threats and continuously improving and operating them.

However, maintaining ISO 27001 certification was challenging for Hansem Global, a small and medium-sized enterprise rather than a large corporation. The easiest way was to establish a production regime within the multi-million-dollar security system, but it was impossible to include all the diverse requirements tailored to customers or product groups in the system due to the high costs. Eventually, after two years, we gave up on re-auditing for the 27001 standard.

Nevertheless, the market demand for maintaining information security and managing data safety remained high, and most importantly, from the perspective of Hansem Global, which provides global services, ISO/IEC 27001 certification was an essential certification. In 2023, Hansem Global once again took on the challenge and finally obtained certification first from Hansem Global USA.

Following that, in 2024, both Hansem Global headquarters and Hansem Global Vietnam office are in the process of acquiring certification by establishing the systems and procedures recommended by the 27001 standard.

For the security system to be effectively applied within the organization, the nurturing of internal staff is necessary. Internal auditors spread security awareness within the organization and establish target activities to minimize or eliminate risks by identifying risks specific to each team or organization-wide. The discovered risks are selected as target management based on objective evaluations. Internal auditors monitor and encourage execution according to each team’s risk management objectives.

After the initial certification audit, although there was a discontinuation period for certification maintenance, Hansem Global’s improved security system was applied internally, and systematic security management activities are being maintained.

Conclusion

Information security is a significant concern in global business. Through ISO27001 certification, Hansem Global realizes consistent security management anywhere in the world, making them a leading provider of translation and manual development services in the global market. If you want safe and reliable services, choosing Hansem Global as your partner for global market expansion is the best choice.