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If your company ships a family of models off one platform and republishes the manual for each variant, this article is about a line item you have probably stopped questioning. If you publish one manual per product and rarely revise it, there is less here for you. When the documentation budget gets squeezed, most teams […]

AI has a narrow working range in manual production. In derivative production, only one of the eight process steps centers on writing. Most technical documentation work inside a manufacturer is derivative production. This article draws on operating data from a large manufacturer’s multilingual manual development program. It separates new production from derivative production and rates […]

When a new product ships, variants follow. Same product family, same primary users, but a different screen layout, a moved button, a feature that appears on one model and not the next. Product documentation follows the same cycle. Early on, the team copies the last manual and edits what changed. That holds up for a […]

The phrase regulatory affairs teams reach for most often, “regulatory compliance review,” covers at least three different jobs. Deciding whether the product can enter the market, obtaining the testing and certification, and verifying that confirmed regulatory items actually landed in the documents. The first two have reasonably clear owners. The confusion starts at the third. […]

Product manuals and instructions for use carry dozens of items that exist because a regulation requires them: certification marks, mandated warning text, manufacturer and importer details, disposal notices, language requirements. Ship to more than ten markets and those items multiply into hundreds of combinations. If nobody owns the list, a single rule change can take […]

This year’s CSA Research Verified 100™ widened its scope to include global content solutions. The market is no longer sorting vendors by who translate fastest. It is sorting them by who can create the content, ship it in every language, and keep all of it current as products change. That is the work Hansem Global […]

Most drawings in a manual are the writer’s call. A few are not. Those few have a fixed shape, and getting them wrong costs the document its credibility. This article covers where illustration and safety pictogram part ways, and which rules apply once you cross that line. 1. Instructional illustration vs. safety warning image User […]

Most translation companies use off-the-shelf AI tools. Hansem Global built its own, extending what the industry-standard tools can do rather than replacing them. Today, professional translation runs on CAT (computer-assisted translation) tools. Hansem Global, a localization company that produces and adapts industrial and technical documentation in more than 50 languages, works inside these platforms, and […]