Privacy Policy
Last updated: November 20, 2026
This Privacy Policy outlines how we collect, use, and disclose your information when you use our Service. It also explains your privacy rights and legal protections.
Interpretation and Definitions:
Interpretation:
Words with initial capitals have specific meanings defined here, regardless of singular or plural usage.
Definitions:
- Account: Your unique access account for our Service.
- Affiliate: An entity owning 50% or more of shares or securities of another.
- Company: Refers to Hansem Global, Inc., located at 530 Technology Drive, Suite 100, Irvine, CA 92618.
- Cookies: Small files placed on your device by websites, storing browsing history.
- Country: Refers to California, United States.
- Device: Any device accessing our Service.
- Personal Data: Information identifying an individual.
- Service: Using our website (Hansem.com)
- Service Provider: A third party processing data for our Service, such as HubSpot, Inc. (contact forms), Google LLC (website analytics) and Amazon Web Services (hosting).
- Usage Data: Automatically collected data when using the Service.
- Website: Hansem Global, accessible at http://www.hansem.com.
- You: Individual or entity using our Service.
- Collecting and Using Your Personal Data:
Who Operates the Website:
The Company operates the Website together with its Affiliate Hansem Global CO.,LTD in the Republic of Korea. The Website is hosted in South Korea, so your information may be stored and processed there. This includes the AI assistant described below. Inquiries sent through the contact forms on the Website, in English or Korean, are received in one HubSpot account in the United States that both companies use to respond to you.
AI Assistant:
The AI assistant on this website is operated by our Korean affiliate, Hansem Global CO.,LTD, #24, Gwongwang-ro 142beon-gil, Paldal-gu, Suwon-si, Gyeonggi-do, South Korea. Its processing follows the Korean Personal Information Protection Act (PIPA), and the data is stored in South Korea.
What we process and why. To answer your enquiries about our services at your request (PIPA Art. 15(1)4), we process the questions you type, earlier turns or a summary of the conversation, the page you are on (address, title and language) and the generated answers. Please do not enter personal, sensitive or confidential information.
How long. Conversations and summaries are deleted after 30 minutes of inactivity or 24 hours from the start. Selecting New chat in the chat window deletes them immediately.
Quality-improvement records. We also keep records of questions and answers, with email and phone patterns masked, together with the page address (without query or credentials), language and outcome, for 90 days to check and improve answer quality (PIPA Art. 15(3)). Names or disguised contact details may remain. After 90 days only monthly counts by language and outcome remain, which cannot identify a conversation or a person. Selecting New chat deletes these records too. We considered that this use is related to answering your enquiry; that this notice makes it predictable; that masking, 90-day deletion and the New chat control prevent undue harm; and that the records hold no IP address or browser data, stay in Korea, are readable only by service administrators and are encrypted in transit. Our privacy officer checks this use against these criteria. We do not use conversations to train models or for sales or marketing contact, and we do not sell or share them.
Service providers and transfer to the United States. To answer your question, the following providers process the data in the United States on our behalf (PIPA Art. 28-8(1)3). Data is sent over the internet with TLS encryption each time you send a question. They do not use it to train their models, and our processing agreements set safeguards, onward-transfer limits and complaint handling.
| Provider (contact) | Data | Purpose | Retention |
| OpenAI OpCo, LLC (privacy@openai.com) | Your question, earlier turns or the conversation summary, page details, generated answer | Generate answers, classify question scope and create search embeddings | Up to 30 days for abuse monitoring, unless law requires longer |
| Anthropic, PBC (privacy@anthropic.com) | Your question, earlier turns, the conversation summary, draft answer | Check answers, summarize the conversation | Not retained by default; up to 2 years if flagged by automated trust and safety systems, or longer where the law requires |
Our servers are hosted by Amazon Web Services in Seoul, South Korea. The assistant cannot work without these transfers. If you do not want them, please do not use the assistant and contact us at privacy@hansem.com instead.
Your rights. You may ask to access or delete your data, or object to its processing, at privacy@hansem.com. If the EU GDPR applies to you, you may also complain to your local supervisory authority. The assistant makes no decisions with legal or similarly significant effects on you.
Consent:
By using our website, you consent to the terms of this Privacy Policy.
Types of Data Collected:
- Personal Data: Information like email, name, and phone number.
- Usage Data: Data automatically collected, including IP address, browser type, and pages visited.
- Tracking Technologies and Cookies: We use cookies and similar tracking technologies (Web Beacons) to improve and analyze our Service. When you answer the cookie banner, we keep a record of your choice for two years: a random consent ID, the time, the cookie categories you chose, the page language and a fingerprint of the banner version. This record does not include your IP address.
Use of Your Personal Data:
We may use your Personal Data for various purposes, including providing and maintaining our Service, managing your account, contacting you, and offering news and special offers. We may share your information with Service Providers, affiliates, business partners, and other users with your consent.
Log Files:
We use log files to track visitor activity on our website. This includes IP addresses, browser type, and pages visited. This information is used for analysis and site administration.
Retention of Your Personal Data:
We retain your Personal Data only for necessary periods to comply with legal obligations and resolve disputes.
Transfer of Your Personal Data:
Your information may be transferred to and stored in locations outside your jurisdiction, subject to adequate controls. In particular, contact-form inquiries are stored by HubSpot, Inc. in the United States, and information may be processed in South Korea by our Affiliate and our hosting provider.
Delete Your Personal Data:
You have the right to delete or request assistance in deleting your Personal Data. We retain certain information for legal obligations.
Disclosure of Your Personal Data:
We may disclose your Personal Data in business transactions, law enforcement situations, and other legal requirements.
Security of Your Personal Data:
While we strive to protect your Personal Data, no method of transmission over the Internet is 100% secure.
CCPA Privacy Policy:
California residents have specific rights under the CCPA, including the right to access and delete personal data. Please contact us if you would like to exercise these rights.
GDPR Privacy Policy:
Under the GDPR, you have the right to access, rectify, and erase your personal data. Please contact us if you would like to exercise these rights.
Children’s Privacy:
Our Service is not directed to children under 13, and we do not knowingly collect their Personal Data without parental consent.
Links to Other Websites:
Our Service may contain links to third-party websites. We are not responsible for their content or privacy practices.
Changes to this Privacy Policy:
We may update this Privacy Policy, and we will notify you of any changes.
Contact Us:
If you have questions about this Privacy Policy, you can contact us at privacy@hansem.com.