At Hansem Global, we know that delivering flawless manuals and technical documents is not a one-time effort—it’s the result of a disciplined, continuous improvement process. Since earning our ISO 9001 certification in 2011, we have published a Monthly Quality Performance Report every second Friday without interruption.

Each month, our dedicated Quality Management Team compiles and analyzes results from the previous month’s projects—covering user manual development, localization, and translation—to identify trends, track improvements, and eliminate recurring issues. This is more than a set of statistics: it is our central management tool for risk prevention, cost reduction, and sustained quality improvement.

Why We Track Quality Monthly

Producing dozens of manuals each month means working under tight deadlines and high accuracy demands. Even with a “zero defects” goal, errors can occur. Our monthly review answers critical questions:

• Why did the error happen?
• At which stage of production?
• Was it a critical or minor error?
• How can we prevent it from happening again?
• Did our corrective actions work?
• Are we performing better than last month?

Tailored Analysis for Every Client and Document Type

We break down data by client and document type, providing precision insights that go beyond “how many errors” to “why they happened and how they were fixed.” Our reports include:

• Monthly defect rate trends – Evaluating quality against ISO 9001 KPIs or client-specific SLAs
• Worst 3 error types – Identifying the top recurring issues and targeting them for elimination
• Month-over-month variance analysis – Measuring improvement or identifying new risks
• Long-term trends – Tracking whether improvements are sustained or temporary

From Data to Action – A Real Example

In July 2025, our Monthly Quality Report for the main product English manuals of a leading global tech manufacturer showed measurable improvement across all document types:

• Quick Start Guides: Defect rate of 0.0%, with cumulative defect rate reduced by 0.3% from June. Worst 3 error types all improved—guideline errors down 0.5%, notice application errors down 0.2%, and illustration/image errors down 0.2%.
• User Guides: Maintained a 0.0% defect rate year-to-date, with UI text errors reduced by 5.4% and missing/deleted function or app errors reduced by 1.8%.
• Client-reported issues: No quality complaints (VOC) or defect reports were received from the customer during the month. All detected errors were identified and resolved internally before delivery.

These results were achieved through the CAPA process—conducting targeted root cause analysis, updating master templates, enhancing QA Suite automation rules, and providing focused retraining for project teams.

The Impact of Continuous Quality Management

By systematically monitoring and improving document quality every month, we help manufacturers achieve:

• Risk reduction – Catching and fixing issues before product release protects brand reputation
• Cost savings – Eliminating recurring errors reduces rework and review costs
• Sustained improvement – Embedding the improvement cycle into regular operations
• Responsive compliance – Maintaining full alignment with ISO 9001 quality management systems

Our Commitment to Manufacturers

Document quality isn’t built in a single review—it’s maintained through a cycle of measurement, improvement, and prevention. Backed by decades of experience, standardized processes, and a dedicated quality management team, Hansem Global ensures that every manual and technical document is produced to the highest standard, month after month.

We believe this discipline is why manufacturers can trust us as a long-term partner for documentation that is not only accurate but also sustainable in quality over time.