Hansem Global’s User Manual Expertise in Electric Vehicle (EV) Charger Solutions
Discover how Hansem Global successfully developed a user-centric EV charger manual for Humax, overcoming significant technical and linguistic challenges. Learn more about our tailored solutions in this detailed case study.
Project Summary
The electric vehicle (EV) market is undergoing rapid growth, propelled by environmental concerns and advancements in technology. Humax, a South Korean manufacturing company, has responded by developing EV chargers to meet increasing global demand.
In late 2023, Hansem Global was contacted by Humax to create a user guide for EV charger app targeted for the European market. Despite challenges such as limited access to a final product and the need to work with beta version of apps, Hansem Global successfully developed a user-centric manual.
Challenges
- Gathering Requirements
As Humax ventured into new markets, they lacked detailed requirements for user manuals, necessitating a proactive approach from Hansem Global in all aspects of development.
- Setting up Styles and Document Structure
No pre-existing client standards for user manuals existed, complicating the document layout, structure, and content scope.
- Acquiring Domain Specific Knowledge
Hansem Global’s writers initially lacked deep knowledge of EV chargers.
- Limited Access to Client Products
The inability to test the actual product restricted firsthand operational understanding.
- Language Requirements
The need for UK English adaptation due to the target European markets.
Our Solutions
- Deployed a Special Team
Senior writers with extensive product experience and familiarity with UK English were selected to lead the project. - Research on Competitor’s Products
In-depth research into third-party charger manuals supplemented the lack of direct product interaction, aiding in essential information delivery. - Proactive Communication and Product Research
The team studied product development documents to gain full understand of the product, with ongoing client communication to clarify ambiguities. - Trendy Document Deign Based on User’s Perspective
The guide boasted an elegant automotive catalog-style cover and sleek internal pages. It was written in a user-friendly manner, prioritizing crucial user information, notably troubleshooting tips.
Outcome
Completed in six months, this project culminated in the successful launch of Humax’s product in the targeted markets. The project not only satisfied the client but also significantly enhanced Hansem Global’s expertise in EV charger documentation, laying a groundwork for future projects and expanding their capability in international markets.