Operator’s Manual for Hyundai Translead Trailers
In 2022, Hyundai Translead contacted Hansem Global after receiving an internal referral. They requested that Hansem Global develop a new operator’s manual for their new trailer lineup.
Project Summary
Hyundai Translead is a subsidiary of the Hyundai Motor Group, which is one of the largest conglomerates in South Korea. Since its founding in 1989, Hyundai Translead has become one of the top trailer manufacturers in North America, and it specializes in designing, manufacturing, and selling dry and refrigerated van trailers, domestic containers, and chassis for the transportation industry.
Headquartered in San Diego, California, Hyundai Translead has manufacturing facilities in Tijuana, Mexico and Montgomery, Alabama, and its products and services are highly regarded for their quality, reliability, and innovation.
Challenges
- In 2022, Hyundai Translead, influenced by an internal referral and Hansem Global’s proven expertise with Hyundai Motor Company, tasked Hansem Global with developing a new operator’s manual for their trailer lineup. (Hansem Global had been collaborating with the Hyundai Motor Company for many years to develop several user manuals.)
- Upon reviewing the existing documents, Hansem Global identified that while they contained necessary information, they were not adequately formatted to function effectively as operator’s manuals; Hansem Global proposed a comprehensive redesign.
- Despite the geographical challenges of working remotely from Korea, as Hyundai Translead is based in California, Hansem Global accepted the project, committing to overcome these barriers to meet Hyundai Translead’s needs.
Our Solutions
Initial Assessment and Data Collection
To ensure a deep understanding of the products, Hansem Global’s technical specialists began by creating detailed questionnaires and conducting comprehensive subject-matter interviews with Hyundai Translead’s technical engineers through online meetings. Leveraging their extensive experience, the team knew precisely which types of information would be crucial for explaining each product component. They proactively requested essential documents such as specification sheets, drawings, and additional materials to accumulate a robust information base.
Innovative Design and Development
With a solid understanding of the necessary product details, Hansem’s team proceeded to analyze similar products in the market. This analysis helped them develop a uniquely effective method for presenting user information. The technical specialists crafted a new layout design that prioritized clarity and user orientation, ensuring that all components of the document were well-organized and easy to navigate. Concurrently, Hansem’s design specialists skillfully converted 3D drawings into clear, informative illustrations to enhance the user’s understanding of the manuals.
Standardization and Finalization
The final step involved the meticulous rewriting of all procedures and safety information to align with international standards, specifically IEC 82079 and ISO 3864. This standardization ensured that every piece of the manual not only met global requirements but also maintained a uniform style throughout. By integrating the newly developed layout, enriched content, and precise illustrations, Hansem Global successfully completed the project, delivering a conforming and user-friendly operator’s manual to Hyundai Translead.
Outcome
Over the four-month project period, Hansem Global expertly developed a user-friendly and comprehensive operator’s manual for Hyundai Translead, enhancing user understanding and safety. This manual embodies the high quality and innovation of Hyundai Translead’s trailers, boosting customer satisfaction and reducing operational errors.
With extensive experience in automotive industry documentation, particularly with leading companies like Hyundai Motor Company, Hansem Global is ideally positioned to meet your automotive translation and manual development needs. Reach out to us for specialized, precise content solutions that cater to the complex demands of the automotive sector.